Legal

Terms of Use

Last updated: August 25, 2026

1. Introduction and acceptance

These Terms of Use ("Terms") form a binding agreement between [LEGAL ENTITY NAME, e.g. "Nexum LLC"], a company registered in [COUNTRY / JURISDICTION OF INCORPORATION] under registration number [REGISTRATION NUMBER], with its registered office at [FULL REGISTERED BUSINESS ADDRESS] ("Nexum", "Nexum Rise", "we", "us", "our"), and the person or entity using our services ("Customer", "you"). By creating an account, placing an order, or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.

2. Who we are and what we do

Nexum is an information technology company. We design, build and operate software, technical infrastructure and digital solutions for business customers. Our service portfolio includes, among others:

• Custom software and integration development — building and maintaining APIs, dashboards, and system integrations for business customers.
• Digital communication services — a hosted platform (operated under the "Nexum Rise" product) that lets business customers send transactional and marketing messages to their own contacts over SMS, Viber, RCS and related channels, together with delivery reporting and a REST API.
• Technical support and managed services — configuration, integration assistance and ongoing technical support for the above.

Digital communication services (including SMS/Viber/RCS message delivery) are one of several IT services we provide and are always delivered as part of a broader technical service relationship with the Customer — not as a bulk-messaging or list-broker service for third parties.

3. Definitions

• "Service" — collectively, the software platform, dashboard, API, and any related technical or communication services made available by us under an account, order, or statement of work.
• "Account" — the Customer's registered access credentials to the Service.
• "Content" — any data, text, message content, contact lists, or other materials the Customer submits to or transmits through the Service.
• "Order" — a purchase of a specific service, subscription plan, message package, or scope of work, made through the Service, an order form, or a signed proposal.

4. Account registration and eligibility

To use the Service you must create an Account and provide accurate, current and complete registration information, including a valid business or personal identity and contact details. You must be at least 18 years old and have the legal capacity to enter into a binding contract. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that takes place under your Account. Notify us immediately at info@nexum-rise.com of any unauthorized use.

We may request identity or business verification (know-your-customer checks) before activating certain services or payment methods, consistent with the requirements of our payment processors.

5. Scope of services, orders and delivery timelines

Each Service is described, and its indicative delivery or activation timeline stated, either on the relevant page of our website, in the Customer's dashboard, or in a written order/proposal accepted by both parties before payment. Typical timelines are:

• Platform access / digital communication services — activated automatically or within [X business days] of successful registration, identity verification and payment, whichever is later.
• Custom development, integration, or consulting work — delivered according to the milestones and timeline set out in the applicable order, statement of work, or proposal.

We will notify the Customer of any material delay to an agreed delivery timeline as soon as reasonably possible.

6. Fees, pricing and payment

Fees for each Service are set out on our pricing page, in the Customer's dashboard, or in a written order. Depending on the Service, fees may be charged as a one-off fee, a recurring subscription, a usage-based fee (e.g. per message sent), or a custom project fee agreed in advance. All fees are quoted and charged in [CURRENCY, e.g. USD / EUR / PLN] unless otherwise stated, and are exclusive of applicable taxes unless stated otherwise.

We accept payment via the payment methods made available at checkout, which may include Stripe, PayPal, Przelewy24 and PayU. Each payment method is subject to the additional terms and buyer/seller protections of that payment provider. By submitting payment, you authorize us (or our payment processor acting on our behalf) to charge the payment method you provide for the applicable fees.

Usage-based services (such as message sending) are billed either on a pre-paid balance basis or a post-paid invoice basis as agreed at account setup. We do not store full card numbers; card payments are processed directly by our payment processors under their own security standards (including PCI DSS where applicable).

7. Cancellations, refunds and disputes

We want Customers to be satisfied with our services. This section explains when a refund is available.

• Subscription / platform access fees — you may cancel a recurring subscription at any time from your dashboard or by contacting info@nexum-rise.com. Cancellation takes effect at the end of the current paid billing period; we do not provide partial-period refunds for time already elapsed, except where required by applicable law or expressly stated otherwise.
• Unused prepaid balance (e.g. message credits) — unused prepaid balance may be refunded on request within [X days, e.g. 14 days] of purchase, provided the balance has not yet been consumed. Once messages have been sent or credits consumed, the corresponding portion is non-refundable, as the service has already been delivered.
• Custom development / project-based work — refunds for project fees are governed by the payment milestones set out in the applicable order or statement of work. Fees for milestones already delivered and accepted are non-refundable; fees paid in advance for work not yet started may be refunded in full, less any documented costs already incurred.
• Service faults — if the Service was materially unavailable or not delivered as described due to our fault, contact support within [X days] of the issue; verified claims will be remedied by a fix, service credit, or refund at our discretion.

To request a cancellation or refund, contact info@nexum-rise.com with your account details and order/invoice number. We aim to acknowledge refund requests within [2 business days] and resolve them within [10 business days]. If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer or payment provider — most issues can be resolved faster directly with our support team.

8. Acceptable use (applies to all services, including messaging)

You agree to use the Service only for lawful business purposes and in accordance with these Terms. Without limitation, you agree not to:

• use the Service to send unsolicited communications to recipients who have not provided the consent required under applicable law (including anti-spam, e-privacy and telecommunications regulations) or the requirements of the relevant messaging carrier;
• send content that is unlawful, fraudulent, deceptive, defamatory, or that infringes the rights of any third party;
• send content related to illegal goods or services, phishing, malware, or financial fraud;
• attempt to circumvent sender-ID, opt-out, rate-limit, or other technical or compliance controls we apply to the Service;
• use the Service in a way that could damage, disable, or impair our infrastructure or that of our carriers and subprocessors.

You remain solely responsible for the content you transmit and for obtaining and retaining any consent required from your own recipients. We may suspend or filter traffic that we reasonably believe violates this section, in order to protect the integrity of our platform and our relationships with carriers and payment providers.

9. Intellectual property

We retain all right, title and interest in and to the Service, including our software, platform design, documentation, and trademarks (including "Nexum" and "Nexum Rise"). Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during the term of your subscription or order.

You retain all rights to the Content you submit through the Service (including your message content and contact data). You grant us a limited license to process that Content solely to provide the Service to you.

Where we deliver bespoke software or integrations under a specific order, ownership of the resulting deliverables is governed by that order; in the absence of a specific written agreement, we retain ownership of our pre-existing tools, frameworks and know-how used to build the deliverable.

10. Confidentiality and data protection

Each party agrees to keep confidential any non-public information it receives from the other in connection with the Service. Our processing of personal data, including data belonging to your recipients and end users, is described in our Privacy Policy and, where applicable, in a Data Processing Agreement available on request at info@nexum-rise.com.

11. Service availability and support

We aim to provide reliable access to the Service and target an uptime of [e.g. 99.9%] measured monthly, excluding scheduled maintenance and events outside our reasonable control. We do not guarantee uninterrupted or error-free operation. Support is available via info@nexum-rise.com during our published support hours, currently [SUPPORT HOURS, e.g. Mon–Fri, 9:00–18:00 EET]. Response-time commitments for specific support tiers, if any, are stated in the applicable order.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or related to these Terms or the Service. Each party's total aggregate liability arising out of or related to these Terms shall not exceed the total fees paid or payable by the Customer for the Service giving rise to the claim in the [12 months] preceding the event giving rise to liability. Nothing in these Terms limits liability that cannot be limited under applicable law (such as liability for fraud, gross negligence, or death or personal injury caused by negligence).

13. Term and termination

These Terms remain in effect for as long as you maintain an Account or have an active order with us. You may terminate by closing your Account or, for project-based work, as set out in the applicable order. We may suspend or terminate your access if you materially breach these Terms (including Section 8) and fail to remedy the breach within a reasonable period after notice, or immediately in cases of fraud, illegal activity, or serious risk to our platform, carriers or payment providers. Sections that by their nature should survive termination (including Sections 6, 7, 9, 10 and 12) will survive.

14. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will post the updated Terms on this page with a revised "Last updated" date and, for material changes, provide notice by email or through the dashboard. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of [GOVERNING JURISDICTION, e.g. Poland / Ukraine], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation between the parties; if unresolved within [30 days], disputes shall be submitted to the competent courts of [CITY, COUNTRY], save for any mandatory consumer-protection rights you may have in your country of residence.

16. Contact

Questions about these Terms, or requests relating to cancellations and refunds, can be sent to info@nexum-rise.com or by post to [FULL REGISTERED BUSINESS ADDRESS].

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